Shipment

We send free of charge and insured within the European Union. Your piece of jewelry is always very safe and neutral. For shipments that should not be delivered to the European Union, please ask us the shipping costs. Please note that for deliveries to countries outside the European Union, additional costs such as tariffs or other levies on the jewelry can be incurred. Unfortunately, we cannot influence that. These costs are charged by your home country and must be borne by you.We usually ship within 2 days of receipt of payment with DHL. You receiveThe shipment number from us so that you can track your package at any time. On theUnfortunately, we have no influence on the duration of the packages.

Should we use another shipping service provider for insurance reasons,we will contact you and discuss the details. This is the case if wewithin Germany a value of over EUR 5,000 and in theEuropean Union send a value of over EUR 25,000.

If things have to go very quickly, we would be happy to send you by Express. PleaseContact us.Of course, you can also pick up your piece of jewelry from us at any time. Either useOur regular opening times or make a personal appointment with us.

Our jewelry is described and photographed with great care. Should stilla piece of jewelry for whatever reason does not meet your expectations,we will find a positive common solution for you promptly. Please takeAlways happy to contact us before you decide against a piece of jewelry.

Of course, the 14-day right of return is always available.The buyer bears the costs for the return shipping. Of course you can for theRequest a return label from us. As soon as the piece of jewelry with ushas been received, we will be the purchase price minus the possibly costs for the return shippingreimburse.